About FCG Logistics
Prior to taking on any new logistics contract, FCG Logistics places considerable emphasis on learning as much as we possibly can about your business. We do this because, as your logistics partner, we know that we share the power to influence the relationships that you have with your Customers, since – from your Customer’s perspective – the logistics partner you choose is seen as an integral part of your business.
We link your business dynamics with your Customers’ business world. In contracting with FCG Logistics, you entrust your identity and your image to us. Any contact that your Customer has with FCG Logistics is thus experienced as a reflection of your company’s efficiency. This means that we need to be both flexible and sensitive to your company’s: Vision, Culture, Business Philosophy, and Quality Standards. FCG Logistics must fully understand and actually add value to your business. We also need to ensure that we enhance and positively influence the relationships that our Customers have with each of their Customers.
VisionBuilding long-term business partnering relationships by creating efficiencies and adding true value to our Customer’s Logistics processes - by providing a consistently superior service on an on-going basis.
Our Goodness What Makes Us Special
Honorable & Professional
We will maintain the highest level of honesty and integrity when dealing with our customers. We will ensure excellence in every service we deliver.
Competent & Pro-Active
We will focus all our skills and abilities on ensuring our customers peace of mind. We will overcome all challenges and use every opportunity to ensure the protection of our customers.
Reliability & Punctuality
We will improve out effectiveness and efficiency for the benefit of our clients .
Why Choose FCG Logistics
- Deliver Environmentally Responsible Client Services
- Constant Technology Advacements (Live Tracking)
- Drive Continuous Improvement
- National / International Delivery Network
- Proofs of Delivery (POD’s)
- Maintain High Ethical Standards
- We ensure complete security
- Customer Sensitivity is driving our business into the future.
- A commitment to establishing meaningful, long-term business-partnering relationships with every Customer.
- A structure that ensures we function with a very clear “Focus of Specialization” within each of our divisions.
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Frequently Asked Questions
How is your Security and Driver tracking??
Due to the value-sensitive nature of the majority of products entrusted to FCG Logistics, all processes implemented within the company are developed with a very high-level “security mindset”. The company adopts a “zero loss” tolerance on all items processed through the FCG Logistics network and all high value items are handled under an effective “dual control” system. All vehicles are monitored via live, “real time” satellite tracking, with all fleet activity – such as unacceptable driving behavior or route deviation – being relayed immediately to a dedicated computer terminal situated within our Operations Control Room, in Johannesburg. Driver delivery performance is monitored throughout each day – via satellite tracking and cellular telephone communications.
How does Insurance work?
FCG Logistics does not automatically insure any goods handled on behalf of Customers and all business is handled strictly in terms of the company’s Standard Trading Conditions. We are, however, able to arrange Customer-specific Goods-In-Transit insurance cover for those Customers that may not currently have their own facility in place. Should insurance be required, this must be negotiated and arranged prior to the actual take-on of the contract.
Can we be confident in your dedication?
An absolute dedication to adding real value to every business partnership that we establish with our Customers – and to positively influence the relationships that they have with their external and internal Customers.
What is your experience like in the logistics sector
A wealth of expertise and experience – ensuring budget-aligned, practical and holistic logistics solutions that will at least match – and usually exceed – Customer expectations.
What Technology do you have?
FCG Logistics is committed to using advanced technology to increase efficiency, reduce costs and improve overall service levels to all Customers. We currently utilize a specialized, purpose-designed Logistics Software Package - and are able to offer Customers a fully integrated Track & Trace system, with standard features such as:
Printing out of Waybills & Labels
Printing out of Daily, Weekly & Monthly Reports
Imaging of all Proofs of Delivery (POD’s)
E-Mail & SMS Delivery Confirmation.